If the Support System User makes a query after the expiration of the Client’s contract for the use of NextGIS support services or NextGIS license support, the Support Specialist has the right to close the Support Request on this ground.ĥ.4. If the Support System User makes an unrelated query in an existing Support Request, the S upport Specialist has the right to ask the Support System User to open a new Support Request. If this rule is not met, the Support Specialist has the right to ask the Support System User to close the original Support Request and open a new Support Request, made in accordance with the specified rule.ĥ.2. All queries to the Support System must follow the rule “One question/problem - one request”. Support Specialists process Support Requests Monday to Friday, from 10:00 to 18:00 (GMT+2). A Support specialist may change while a Support Request is being processed. A Support Specialist is assigned according to the type of issue, current workload and other conditions. NextGIS does not assign a specific Support Specialist to the Client. Subsequently, the list of Support System Users can be changed by placing a Support Request. An exact list of Support System Users is provided by the Client during the conclusion of the contract or later in a separate order (written or email). The allowed number of contact persons (Support System Users) is indicated in the terms of the corresponding License Support Program or Plan which provides Client’s access to the Support System.Ģ.2. Access to the Support system is provided to a limited number of the Client’s contact persons.
NEXTGIS MYTRACKS SOFTWARE
Support Request - a query from a Support System User with a question or a description of a problem that occurred while the Client was using NextGIS software or services. Support Specialist - a NextGIS employee or contractor who is authorized to process Support Requests.ġ.5. Support System User - the Client’s contact person with access to the Support System.ġ.4.
Access to the Support System is provided via web interface or by e-mail Client - an individual or a legal entity with a valid contract for the use of NextGIS support services or NextGIS license support.ġ.3. Support System - an online helpdesk system located at and used to log and process Support Requests. "name": "Architecture guide by trolleway", "desc": "This service is imported from OSMLab. "name": "AGIV Flanders most recent aerial imagery", "name": "2016 aerial imagery for San Juan County WA", "name": "2013 aerial imagery for San Juan County WA",
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